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Challenge

Ha’aira got in touch with Q asking to build an impact assessment model, including its measurement tools, for their growing program.

Results

With the 3-tiered impact model in place, Q developed a suite of measurement tools for Ha’aira’s team to use going forward. It combines questionnaires, observation guides for visiting the cities and scripts for stakeholder’s interviews that are meant to take place in cycles at six points in time. Q has plans to continue to support Ha’aira’s efforts in data collection, analysis, and model improvement moving forward.

Outcome

Q conducted a multi-layered process that blended together observations, literature review and qualitative assessments. By initiating interviews and workshops, Q extracted participants and staff knowledge, spoke with stakeholders, and understood the logic of the program’s change model. 

Q also spent time in one of the cities in which Ha’aira operates to observe the impact it had delivered in the field. 

With the knowledge gleaned from the research process, Q created the impact assessment  model and its related suite of tools, including questionnaires, interviews, scripts, and instructions for on-site observation visits.

Through the impact assessment model developed, Q helped the program reframe their own understanding of their work by defining 3 stages to their impact process, namely:

  1. Serving as a catalyst: Ha’aira’s program deepens the interests of individuals who are already involved in urban sustainability initiatives and also connects new participants and stakeholders to get involved.
  2. Creating independence: Ha’aira’s program helps the city to take control of urban spaces and sustainability through new capabilities and increases the potential to scale and duplicate urban initiatives over time. ‍
  3. Promoting the deep institutionalization of urban sustainability: Over time, the program's efforts spark grand effects within the city and allow larger projects to materialize with exponential impact.